Frequently Asked Questions
Everything you need to know about your Kai Collective experience.
How long will it take for my order to arrive?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy for fashion items?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that for hygiene reasons, earrings and swimwear are final sale.
How do I ensure I choose the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our high-fashion silhouettes may fit differently than standard high-street sizing.
Do you offer international shipping?
Yes, Kai Collective ships worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific destination.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Klarna and Afterpay to make your shopping experience seamless.
How should I care for my Kai Collective garments?
To maintain the quality of our signature prints and fabrics, we recommend hand washing in cold water or using a delicate dry cleaning service.